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FAQ

【Others】
Is there drinking water?
You can use it for drinking toilet water.

Alternatively, you can purchase mineral water, tea, etc. from the vending machines on the first f…Continue reading
【Others】
Is there a glass?
Yes.All rooms have teacups and glasses for the number of people staying.
There is also a gargle cup at the sink.
【Others】
What are the payment methods for the accommodation fee?
■On-site payment(front desk)
Cash, credit card, and various cashless payments (temporarily suspended) are available.
Regarding cash vouchers…Continue reading
【Others】
Apart from accommodation charges, is there a charge of hotel tax and hot spring tax separately
No.Basically, there is no charge except for the price you booked.
【Others】
Could you give me an overnight stay
Yes.We will prepare.
Please ask the front desk.
【Others】
Can I pay the accommodation fee first?
Yes.Our hotel basically asks for payment at the time of check-in.
【Others】
Can I have a receipt
■For local payment
We issue receipts at the front desk.
Please inquire at the time of payment.

■When using online credit card payment for b…Continue reading
【Others】
Can I change the payment method for the accommodation fee?
■If booked by phone
Please confirm by phone.
Tel: 0957-63-0011

■When booked from the official website or Jalan
Payment method can not be ch…Continue reading
【Others】
Please tell me how to store valuables
Valuables will be kept at the front desk.
There are no safes in the rooms.
【Others】
Can I exchange foreign currency
No.It is not available.
【Others】
Can I move around the hotel in gowns and slippers?
Gowns are to be worn only in guest rooms.
It is possible to move around the hotel while wearing slippers.
【Others】
Can I use the stroller in the facility
You can use.

※The hotel does not provide strollers
【Others】
Please tell me the Wi-Fi password
There is a notice board with information regarding Wi-Fi within this facility, so please take a look there.
【Others】
Please tell me the radio wave condition of mobile phones in the facility
All carriers can be used comfortably.
【Others】
Could you wash and disinfect the baby bottle?
Unfortunately, we do not accept it.
【Others】
How is the weather (temperature) there?
It depends on the time of year, but it's in Kyushu, so I think it's a warm region.
Surrounded by the Ariake Sea and the mountains, the clima…Continue reading
【Others】
Please tell me the phone number of the accommodation
It's 0957-63-0011.
We are available 24 hours a day.
【Others】
How can I evacuate in case of emergency
There is an evacuation aisle in the guest room.
Please use the emergency staircase and evacuate to 1F.
Also, as evacuation sites may change …Continue reading
【Others】
What do I do if I forget something?
Please inform the hotel, please tell us in detail what "when", "where" and "what kind of things" were forgotten.
If the item is found, you c…Continue reading
【Others】
Please tell me how to spend it on recommended facilities
We do not have facilities in particular, so we recommend you go out when you want to enjoy.
【Others】
Is there an event recommended in the facility?
There is no event held in the facility.
【Others】
Please tell me the situation of winter snow
There is almost no snowfall, it will not accumulate once a year or not.
【Others】
Is there a staff who can speak foreign languages
No.We do not have any staff who can speak foreign languages.
We will respond as much as possible, but we may not be able to respond adequate…Continue reading
【Others】
Is there a membership system?Please tell me your membership benefits
No.There is no membership system in this facility.
【Others】
Please tell me the extension number of the front desk
The extension number is ninth.