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FAQ

FAQ

【Hotel facilities / Equipment】
Do you sell sanitary supplies
No.We do not sell sanitary products at our hotel.
【Hotel facilities / Equipment】
Do you have face wash, skin care products, and cosmetics?
No.This facility does not provide face wash, skin care products, or cosmetics.
【Meals / Restaurants / Bars】
Can I eat in my room?
Only available at dining venues.
In-room dining is not available.
【Meals / Restaurants / Bars】
where is the dining room
There is a dining room on the 1st floor.
【Meals / Restaurants / Bars】
Please tell me the menu of breakfast
We offer Japanese set menu.
【Meals / Restaurants / Bars】
Although it is not a plan with breakfast, can you eat breakfast
It is necessary to change plan to plan that includes breakfast.

In the case of online reservation, cancel plan currently reserved and make …Continue reading
【Meals / Restaurants / Bars】
Please let me know the child's meal fee
【Breakfast Included Plan】
●with bed:Same price as adults
●no bed:880 yen(tax included)
【Meals / Restaurants / Bars】
Can you accommodate food allergies?
Please contact the hotel in advance.
【Meals / Restaurants / Bars】
Is the restaurant smoking or non-smoking?
This facility is completely non-smoking, and the dining hall is also non-smoking.
【Meals / Restaurants / Bars】
Can I have a day meal?
There is no meal plan for day trips.
【Meals / Restaurants / Bars】
Do you have private dining and banquet halls?
The hotel does not have private dining halls or banquet halls.
【Meals / Restaurants / Bars】
Can I bring in food and drink?
Yes.Carry-on is possible.
【Meals / Restaurants / Bars】
Is it possible to eat lunch
We do not provide lunch.
【Meals / Restaurants / Bars】
Is there a plan with dinner
No, there is no plan with dinner.
【Meals / Restaurants / Bars】
Is there a plan with breakfast
Yes, we have plan with breakfast.
We offer Japanese set menu.Rice, soup, various drinks are self-service.
【Hotel / Guest rooms】
Can I check in early (early check-in)?
It is possible depending on the schedule.
Please contact the hotel in advance.

The following rates are added to the room rate.
※Percentage …Continue reading
【Hotel / Guest rooms】
Can I have a late check-in (late check-out)?
Basically, check-in is until 24:00.
If it is unavoidable that you will be arriving after 24:00, please contact the hotel.

There is no curfe…Continue reading
【Hotel / Guest rooms】
Is it possible to extend check-out
Please contact the hotel in advance.
Please understand that we may not be able to accept requests depending on the schedule.

The following …Continue reading
【Hotel / Guest rooms】
Can I leave my luggage before and after check-in
If it is luggage before check-in, it is possible to keep it.
【Hotel / Guest rooms】
Sending and receiving parcels at the hotel
You can send and receive parcels from the hotel.

For shipping from the hotel, only Yamato Transport cash on delivery is available.

If you …Continue reading
【Hotel / Guest rooms】
What is your accommodation plan?
Basic plan include plan without meals and plan with breakfast.
【Hotel / Guest rooms】
Are children allowed
Children are also welcome.

From elementary school students, the price is the same as adults.
amenities are provided as for adults.

Element…Continue reading
【Hotel / Guest rooms】
Can you stay with pets
We do not accept pets.
【Hotel / Guest rooms】
When can I make a reservation in the future?
Online reservations can be made up to six months in advance.
For later dates, please contact the hotel.
【Hotel / Guest rooms】
Is there a closed day?
Although it is not basically, there are times when it is closed occasionally due to construction or maintenance.
【Hotel / Guest rooms】
Can I change the check-in time?
Yes.Please inform us of the time of change by telephone.
【Hotel / Guest rooms】
Are there plan for day trips / day use?
No, there is no day trip / day use plan.
【Hotel / Guest rooms】
Do I need a deposit
No.We do not have booking fee.
【Hotel / Guest rooms】
Can I stay only with a minor
Parental consent is required.
Accommodation is possible if you prepare consent form or you can contact confirmation that parents agree in so…Continue reading
【Hotel / Guest rooms】
What if I can not stay overnight due to the suspension / delay of public transportation?
If such a situation occurs, please contact the hotel.
In that case, no cancellation fee will be charged.